The gracious transportation Platform is designed with the interest of safety of all Users in mind. In furtherance of those safety objectives, gracious transportation maintains the following Zero Tolerance Policies. Users reported to have violated one or more Zero Tolerance Policies may be promptly suspended pending an investigation, and those found to have violated one or more of the Zero Tolerance policies will be deactivated in accordance with the law and Terms of Use.
- Impaired driving, including the use, possession, or being under the influence of drugs or alcohol while using the gracious transportation Platform.
- Physical contact between a CareDriver and a youth Rider is strictly prohibited, except in the case of an extraordinary safety reason where emergency assistance is required. In the case of an adult Rider, limited physical assistance may be requested by the adult Rider.
- Illegal use of a mobile device while driving.
- Discrimination against any User on the basis of race, color, national origin, religion, gender, gender identity, physical or mental disability, medical condition, marital status, age, sexual orientation or any other classification protected by state or federal law.
- Sexual harassment against any User including but not limited to, unwanted verbal or physical advances; leering, gestures, or displaying suggestive objects, pictures, cartoons, or posters; derogatory comments, epithets, slurs, or jokes; graphic comments or suggestive messages or invitation; and physical touching or assault, as well as impeding or blocking movements.
To make a complaint, please fill out this form. To the full extent possible, complaints will be handled in a confidential manner; an impartial, timely, and thorough investigation will be conducted; and resolution based on the investigation will be issued pursuant to the Terms of Use. No User will be retaliated against as a result of making a good faith complaint or participating in an investigation.